Doctor’s report-We take returns and warranty issues very seriously and put priority on 1-helping customers in the field and 2-Getting returns back to VAC for evaluation. Too often we get little or no information on the return. It has been as bad as product just arriving with no RGA associated. We have a return authorization form we call the “doctors report”. We do our best to get this to our distributors, oems, and end users to get some type of application information on the form-even just a serial number. We get Ips returned, but have no record of the positioners serial number associated with the Ip. We track all product shipments by serial number. We have been very “generous” with the warranty replacement and return program. However, we are finding too many abuses of the system and must be more diligent with the whole process. Enclosed is a copy of the form, the form is on the website (Under the tool man on the home page) and can be faxed or emailed by any VAC employee. We want this form completed, as much as possible, BEFORE we issue an RGA number. We need the help of our distributor and oem partners to work with us on this program. The ultimate result will be a better evaluation and Inspection Report. We want to provide accurate information in return and need your help (as much as to the extent possible) in providing us with accurate information up front. We deal with others in the industry that is VERY rigid with their return policy. We see these events as opportunities; so we want to keep everything positive…please help us. We have added a note that non-warranty returns can result in a fee. These fees have thus far ranged from $50-$100 depending on the condition of the return and time and work needed to get the unit in working order-this is just for time, parts needed would be extra. So often the units just need some maintenance and calibration-something that could be handled in the field, but are not these days.